Gamegos Help Desk

I opened a pink rainbow box got the cat in a suitcase but when i checked my stuff the paw print where the cat should be it is not there and the cat in the suit case has a check mark next to it can someone help as to how do i get my prize please love the game and hoping i can get this issues fixed and i can have the prize

The cat in the suitcase in in the bags area or 'other'

I didn’t receive my prize for the gear head game I payed for a table got. A check mark for it but no prize game is almost over help......